Support Center

Your questions and comments are important to us. You can reach us by phone or email below:

Email Us

Online Store Purchase Inquiries

-Online Store Support
-Product Inquiries
-Order Inquiries
-Returns and Exchanges

Monday through Friday, 8am to 5pm PST
714-923-0261 local
855-655-8979 US toll free

Call Us

Frequently Asked Questions

Answers to our most commonly asked questions

For Press inquiries, please direct all inquiries via email:

Have a question about a hat that was purchased from a retail store? Please direct all inquiries via email to:

Warranty Inquiries

For warranty inquiries, please find the product category with the phone number to contact:
Boots: (303) 571-2296
Western, Fedora, and Straw Hats: 1-(800)-325-2662

For any other questions regarding our other Stetson merchandise or products, please find the product category with the email address to direct your inquiry to:


For Wholesale Inquiries, please find the location of your store and product category.

North America

South America



Asia/New Zealand