Frequently asked questions

Find answers to your most commonly asked questions here. If you don't see what you are looking for, please contact us.

Question

How do I clean and care for my Fur Felt hat?

Answer

Store your felt hat upside down on its crown, on a clean surface or in a hat box to keep the brim from flattening out.

Remove dust and loose dirt with a soft brush, starting at the left side of the hat and brushing counter-clockwise.

Avoid exposing your hat to the heat from stoves, radiators, lamps, car windows and enclosed cars in the summer. The combination of the heat and perspiration will shrink the sweatband.

If your hat gets wet, shake off the excess water, and turn down the “self-conforming” leather sweatband. This will allow the hat to dry naturally.
While the hat is wet, don’t let the brim touch the surface and don’t place it near heat. Heat can reactivate the felting process and cause shrinkage.

To keep perspiration from penetrating the fur felt, occasionally turn down the leather sweatband so it can dry out. -Should your hat, (if it is light colored) become spotted with water or grease, you can clean it with a little baby talc or corn starch - not liquid cleanser, please!!!!!!!!!!!!!!

To put on or remove your hat, hold the brim in front and back, handle the crown as little as possible.

Your hat will last a life time while following these important instructions.

Question

How do I clean and care for my Straw hat?

Answer

Store your straw hat upside down on its crown, on a clean surface or in a hat box to keep the brim from flattening out

Use a mild soap solution such as woolite and water and a very soft brush. You can also try baby wipes. The hat needs to dry at room temperature.

Avoid exposing your hat to the heat from stoves, radiators, lamps, car windows and enclosed cars in the summer. The combination of the heat and perspiration will shrink the sweatband.

To put on or remove your hat, hold the brim in front and back, handle the crown as little as possible.

Your hat will last a life time while following these important instructions.

Question

What do the X’s mean?

Answer

The quality of the hat body used to make a hat is the main factor that determines the X's. In felt it is determined by the percentage of furs used in making the hat body. We use beaver, mink, chinchilla and other animal fur to make bodies. The mixture of which furs we use determines the X's. In straw, the X's are also determined by the body used to make the hat. The tighter the weave and narrower the straw reed used to make the hat, the better X quality is marked in the hat.

Question

What are the percentages of beaver in our hats?

Answer

The percentage of beaver is determined by the X quality of the product. The higher the X's the higher percentage of beaver fur is mixed in the hat. Because of our efforts to remain the leading manufacturer in headwear, the exact percentages are a manufacturing secret formula that we choose not to share.

Question

How do I find out the type or style of a hat a certain celebrity wore in a classic movie or a recent film or television show?

Answer

We do not have such information available to us. Most television and movie productions have a wardrobe or costume department, and usually find what they need on their own. On occasion we are directly contacted to supply products.

If you’d like to try your luck and submit a question visit the “Contact Us” page and we would be happy to try and answer it.

Question

I have acquired a Vintage Stetson Hat and I would like to know more information about it?

Answer

Stetson has been around since 1865; therefore it is very difficult to provide information such as worth, age, or style name for vintage items.

Over the years, many people have used the internet to better identify their Stetson. There have also been many books written about the Stetson hat over the years. We recommend you look into such resources to answer your questions.

For example:

Stetson Hats and the John B. Stetson Company by Jeffrey B. Snyder
Hat Talk by Debbie Henderson
Cowboys & Hatters: Bond Street, Sagebrush, & The Silver Screen by Debbie Henderson

Question

Do you have an outlet store and where is it?

Answer

Yes. We have 2 outlet store locations that only sell hats.

3601 S. Leonard Rd.
St. Joseph, MO 64503
816-233-3286

721 Marion Dr.
Garland, TX 75042
972-494-0337

Question

Can a Stetson Fur Felt hat be re-sized to fit better?

Answer

No, not really. A fur felt hat can be taken down one full size, but not increased. A hat retailer might be able to stretch the hat a little, but when you stretch a hat, after a time, it will go back to its original size.

Question

I recently bought a Stetson hat and I was wondering how to register it?

Answer

We only register 100X quality hats and up. If the hat is of this quality it should have come with a certificate of registration and therefore no need to register it

Question

How much water does a 10-gallon hat hold?

Answer

3 quarts

Question

How do I figure out what size I wear?

Answer

To figure out what size you wear. You will need to find a cloth measuring tape. Measure the circumference of your head at the place where you would wear a hat. Take the measurement in inches and refer to the chart below. If you are in between two sizes, choose the bigger size. You can always pad a hat smaller.

HAT SIZE INCHES AVERAGE
6 3/4 21 Small
6 7/8 21.5 Small
7 22 Medium
7 1/8 22.25 Medium
7 1/4 22.75 Large
7 3/8 23 Large
7 1/2 23.6 X-Large
7 5/8 24 X-Large
7 3/4 24.25 2X-Large
7 7/8 24.75 2X-Large
8 25 3X-Large