Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed between 1 p.m. ET Friday through 11:59 p.m. ET Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
We accept American Express, Visa, MasterCard and PayPal. Sales tax will be charged when applicable. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
Sales tax will be charged when applicable.
Placing an order is easy. Simply follow these steps:
Call anytime Monday through Friday, 9 a.m. to 5 p.m. (ET) at 866.271.7077.
We ship only to the United States.
Cannot ship to APO/FPO or PO Box addresses.
All US orders are shipped via UPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service. Shipping to APO/FPO & P.O. Boxes is not available.
|UPS or USPS||$8.00|
|UPS Next Day||$27.00|
|UPS 2 Day||$19.00|
Stetson will provide free returns and exchanges within 14 days. Customer is limited to one free exchange per order please.
If you are not satisfied with your online purchase, please follow our guidelines for returns:
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
Return Authorization (RA) number issued by must accompany all returns. To obtain an RA number, request one online or feel free to call Customer Service at 866.271.7077. Fill out the RA form and include it in the package. If you don't have a form, include a note with your RA#, name, address, phone number, email address and reason for return. (Please note that being issued an RA number does not guarantee automatic approval/credit of your return. Items are still subject to inspection.) Ship the merchandise securely wrapped, pre-paid and insured to:
Attn: Internet Returns
7250 Woodmont Avenue
Bethesda, MD 20814
RA # _____________
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.
If you would like to exchange an item for another color or size, please contact us via email email@example.com or phone 866.271.7077 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued. If you have an inquiry, call 866.271.7077 or e-mail us at firstname.lastname@example.org.