Contact Us


Frequently Asked Questions

Answers to our most commonly asked questions

For Press inquiries, please direct all inquiries via email:

Have a question about a hat that was purchased from a retail store? Please direct all inquiries via email to:

Warranty Inquiries

For warranty inquiries, please find the product category with the phone number to contact:
Boots: (303) 571-2296
Western, Fedora, and Straw Hats: 1-(800)-325-2662

For any other questions regarding our other Stetson merchandise or products, please find the product category with the email address to direct your inquiry to:


For Wholesale Inquiries, please find the location of your store and product category.

North America

South America



Asia/New Zealand


Online Store Purchase Inquiries

-Online Store Support
-Product Inquiries
-Order Inquiries
-Return Inquiries

Monday through Friday, 8am to 5pm PST

714-923-0261 local
855-655-8979 US toll free

You may also submit an email by clicking on the "HELP" tab located at the bottom right of each page.